Refund and cancellation policy

1. Purpose

This Policy explains how cancellations, refund requests, duplicate charges, billing errors and related legal rights are handled for purchases made on QRzen.io.

It forms part of the Terms and Conditions.

2. Cancelling renewal

The Customer can cancel automatic renewal from their Account.

Cancellation normally prevents the next charge but does not void the period already contracted.

After cancelling:

The Plan will remain active until the end of the paid Billing Period.
No future renewals will be charged, unless the cancellation was not completed correctly or the Customer reactivates the Plan.
When the paid period ends, dynamic codes and paid features may be suspended.
Cancelling does not by itself imply a refund: to request one within the deadline, see section 4.

The Customer must complete the process and check the status of their subscription.

3. Deadline to cancel

Cancellation must be completed before the renewal date and time.

We recommend not waiting until the last moment, as schedules, time zones, banking processes or technical incidents may affect when the charge is executed.

If the charge has already been initiated or processed, the cancellation will normally apply to subsequent periods and the Customer may submit a refund request in accordance with this Policy.

4. 14-day refund guarantee

The Customer may request a full refund of any charge, whether the initial purchase or a renewal, within 14 calendar days of the date of the charge, without having to give a reason.

When the request is submitted within that period, the refund will be full and will not depend on how much the Service has been used.

The only exception is proven fraud or abuse, such as repeatedly requesting refunds in order to use the Service without paying for it.

5. Requests after the 14-day period

After 14 days, refunds are not automatic: each request will be assessed individually and QRzen.io may grant full or partial refunds when the circumstances justify it.

The assessment may consider, among other elements:

Time elapsed since the charge.
Usage made.
Code activation.
Scans or traffic processed.
Files stored or distributed.
Features used.
Costs already incurred.
Nature of the incident.
Account history.
Possible abuse.
Information provided by the Customer.
Existence of mandatory legal rights.

QRzen.io may request additional information to verify the charge or understand the request.

6. Initial purchase and renewals

The 14-day guarantee applies equally to the initial purchase and to each renewal, counting from the date of each charge.

We recommend cancelling before the renewal if you do not wish to continue. If you forget, the renewal can be refunded within those 14 days.

7. Cases we will review even after 14 days

The following may be particularly subject to review:

Duplicate charges.
Charges for a Plan not requested due to a verifiable error by QRzen.io.
An amount different from the one shown and accepted.
Substantial technical impossibility directly attributable to QRzen.io.
Charges after a correctly completed cancellation.
Proven fraudulent use of the payment method.
Other cases required by law.

Eligibility for review does not guarantee approval.

8. Non-refundable cases after 14 days

After 14 days from the charge, and unless required by law or expressly decided by QRzen.io, the following will normally not be refunded:

Partially used periods.
Voluntary lack of use.
Change of mind.
Forgetting to cancel.
Correctly processed renewals.
Purchases made with a discount.
Avoidable incompatibility that could be checked during the trial.
Codes printed or distributed without having been tested.
Incidents caused by the Customer, their domain, files, device or provider.
Suspensions for breach.
Significant use of the Service.
Payments associated with fraud, abuse or circumvention of limits.
Bank fees or exchange rate differences.
Custom services or those acquired under a special agreement, unless it provides otherwise.

9. Significant use

After 14 days, QRzen.io may deny a refund in full or in part when there is significant use.

The analysis does not depend on a single threshold and may consider the activity as a whole, including codes, scans, files, pages, domains, API, users, campaigns, exports, traffic and costs generated.

The absence of a published numerical limit does not imply that all use is insignificant.

10. Duplicate charges

If the Customer identifies two apparently identical charges, they must write to help@qrzen.io indicating:

Account email.
Date.
Amount.
Currency.
Last four digits of the payment method, where safe.
Receipt or statement.
Available identifiers.

They must not send full card numbers or security codes.

If we confirm a duplicate caused by QRzen.io or its processing, it will be corrected in accordance with applicable law.

11. Fraud or unauthorized payment

The holder must immediately contact their bank and QRzen.io.

We may:

Block the Account.
Request verification.
Preserve records.
Cancel features.
Cooperate with the payment provider.
Refund where appropriate.
Challenge fraudulent claims.

Falsely declaring a legitimate payment as unauthorized may lead to termination of the Account and other measures.

12. Legal right of withdrawal

Consumers may have a legal right of withdrawal, depending on the country, the type of contract, when provision begins and the consents provided.

This Policy does not remove any right that cannot be waived.

When the consumer requests that the Service be provided immediately, the legal rules may apply regarding:

Start of provision.
Proportional payment.
Digital content or service already used.
Loss of the right of withdrawal, where applicable and where the legal requirements have been met.

The commercial guarantee of QRzen.io and the legal right of withdrawal are distinct concepts.

13. How to request a refund

The Customer must write to:

help@qrzen.io

The request must include:

Name.
Account email.
Date of the charge.
Amount and currency.
Plan contracted.
Reason.
Relevant information.
Invoice or identifier, if available.

We may reject requests that cannot be verified or ask for additional documentation.

14. Response to the request

QRzen.io will endeavor to review and respond to requests in less than 48 business hours.

This deadline is indicative and may be extended when:

Additional information is needed.
The bank or provider is involved.
There are signs of fraud.
The request is complex.
It coincides with non-business days.
There is an exceptional volume.

The initial response does not necessarily mean that the money has already been credited.

15. Refund processing

When a refund is approved:

It will normally be made to the original payment method.
Within 14 days it will always be full; after that period it may be full or partial.
The order may be immediate, but its reflection will depend on the bank and provider.
QRzen.io does not control subsequent banking timelines.
External fees not received by QRzen.io will not be refunded.
The related Plan may be cancelled or reduced.

We do not guarantee the possibility of sending the refund to a different account or card.

16. Effects of the refund

A full or partial refund may involve:

Immediate cancellation of the Plan.
Loss of access to paid features.
Suspension of dynamic codes.
Deactivation of domains.
Restriction of files.
Cancellation of credits or benefits.
Termination of the Account in cases of abuse.

The Customer must download the information they need in advance, where possible.

17. Chargebacks and bank disputes

Before initiating a chargeback, we recommend contacting QRzen.io to allow investigation.

If a bank dispute is filed:

We may suspend the Plan and the Account.
We may provide the bank with contractual, technical and usage information.
The amount may be blocked during the procedure.
The Account may remain restricted until resolution.
We may claim costs arising from fraudulent disputes where the law allows.

Initiating a dispute does not guarantee that the bank will rule in favor of the holder.

Nothing in this section limits the legitimate right to challenge an unauthorized charge.

18. Changes to the Policy

QRzen.io may modify this Policy.

Changes will not retroactively reduce rights already acquired or mandatory legal rights.

The current version will be published with its update date.

19. Contact

For cancellations, billing and refunds: